Privacy Policy

The data controller for personal information processed through the Services is Pharst Care, operating in Ghana, with contact details listed under “Contact us” below.

Depending on how you use the Services, we may collect:

• Account and profile details: name, phone number, email, age band or date of birth where needed, profile type or preferences, and similar details you choose to provide.
• Health and care information: symptoms, messages or notes you share with clinicians, consultation history where applicable, prescriptions or treatment information as part of care delivery, tracking data you log (for example hydration, activity, sleep, or medications), and files or images you upload if the product allows it.
• Transactional information: orders, deliveries, payments or payment references (payment processing may be handled by partners; we receive what is needed to confirm the transaction).
• Technical and usage data: device type, operating system, app version, approximate location derived from IP or device settings where enabled, log and diagnostic data, and how you interact with features (for example screens viewed or actions taken), to operate and improve the Services and keep them secure.
• Communications: messages you send to support, feedback you give us, and records we need to resolve issues.
• Information from partners: where pharmacies, labs, delivery partners, or payment providers send us updates that are necessary to complete a service you asked for (for example delivery status or lab results routed through the platform).

You do not have to provide every type of information above, but some features will not work without the minimum needed for that feature (for example a consultation requires a way to reach you and relevant health details).

We use personal information to:

• Provide, maintain, and improve the Services, including personalisation and profile-based experiences.
• Deliver clinical and care workflows: matching you to licensed professionals, facilitating consultations, prescriptions, referrals, and follow-up as applicable.
• Coordinate with partner pharmacies, labs, and delivery providers to fulfil orders and services you request.
• Send service messages, security alerts, and (where you agree) marketing or educational communications.
• Analyse usage in aggregate or de-identified form to improve products, safety, and performance.
• Detect, prevent, and address fraud, abuse, security incidents, or technical issues.
• Meet legal, regulatory, and professional obligations, including record-keeping where the law requires it.
• Respond to your requests and support questions.

We do not sell your personal information. We also do not use your health information for advertising that is unrelated to your care or to the Services in a way that surprises you, except as described in this policy or with your consent where the law requires consent.

Depending on the situation, we rely on one or more of: performance of a contract with you; our legitimate interests in running a safe and effective health platform (balanced against your rights); compliance with legal duties; or your consent, where we ask for it clearly (for example optional communications or certain optional features). Where consent is the basis, you may withdraw it at any time without affecting processing that already happened, though some features may stop working if withdrawal means we can no longer provide them.

We may share information with:

• Clinical and care staff involved in your care through the platform.
• Pharmacy, lab, and logistics partners when you request services that require them, only what they need to perform that service.
• Technology and infrastructure providers who host data, send notifications, or help us operate the app, under contracts that require protection of your information.
• Professional advisers where required (for example auditors or lawyers bound by confidentiality).
• Authorities when the law requires disclosure, or when we reasonably believe disclosure is necessary to protect life, health, or public safety, or to defend legal rights.
• A successor if Pharst Care is involved in a merger, acquisition, or asset sale, subject to appropriate safeguards and notice where the law requires.

We require recipients who act on our behalf to use appropriate confidentiality and security measures and to process information only for the purposes we specify.

Your information may be processed in Ghana and, where we use suppliers or infrastructure in other countries, in those locations. When we transfer personal data across borders, we take steps that the law expects, such as contracts or safeguards that protect your rights.

We keep personal information only as long as needed for the purposes above, including providing the Services, meeting legal, tax, and healthcare record rules, and resolving disputes. Retention periods can vary by data type and obligation. When retention ends, we delete or anonymise information where possible.

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, or alteration. These include access controls, encryption in transit where appropriate, monitoring, and staff training. No system is perfectly secure; if we learn of a breach that affects you where the law requires notice, we will inform you and regulators as required.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to restrict or object to certain processing; to withdraw consent where processing is consent-based; to receive a copy of information you provided in a portable format where feasible; and to complain to a data protection authority. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request.

You can also adjust certain choices in the app or device settings (for example notification preferences or permissions).

The Services are not directed at children below the age where they may lawfully consent to digital services on their own in your country. If you believe we have collected information from a child without appropriate authority, contact us and we will take appropriate steps.

Our website may use cookies or similar technologies to remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Essential cookies may be required for the site to function.

We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. If changes are material, we will provide a clearer notice where the law requires or where we think it is fair (for example in the app or by email).

For privacy questions or requests about your personal information:

• Email: support@pharst.care
• Phone: +233 59 893 3393 · +233 20 359 2400
• Postal address: Valley View University, Oyibi, P.O Box AF 595, Ghana