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Support
Help with the Pharst Care app, your order, a payment, or your account. If this is a medical emergency, go to the nearest emergency facility. This page cannot replace emergency care.
For a consultation, prescription, or lab result already in the app, open that order or case and use chat with your care team. Use the contacts below for account, payment, or app problems.
Best for order IDs and screenshots.
support@pharst.care
Write to us
Partnerships, press, and anything that is not an app issue.
Open the contact form
When you contact us
Include as much of this as you can. It is how we find your order without asking you to repeat yourself.
- The phone number or email on the account
- The order, case, or lab ID from the app
- What you were trying to do, and what you saw instead
- Screenshots of the pay screen, chat, or error
Common questions
How do I talk to a doctor, order meds, or book a lab?
Open the Pharst Care app and use Home. Talk to a doctor, Order meds, and Book lab tests are the three cards on that screen.
You can also search from Home if you already know the medicine or test you need.
My Mobile Money payment is pending. How do I approve it?
Stay in the app until the payment is approved. Do not close the screen while you confirm on your phone.
MTN: dial *170#, then 6 (My Wallet), then 3 (My Approvals). Enter your PIN, select the request, and approve.
Telecel Cash: dial *110#, then 9 (Approve pending request), then complete the prompt.
AirtelTigo: dial *110# and follow the pending-payment prompt, then enter your PIN.
The amount in chat does not match the amount to pay.
The amount to pay should include your items, delivery, and any discount. If it still looks wrong, write to us with the order ID shown in the app (for example A01994) and a screenshot of both screens.
How does wallet money work at checkout?
Wallet is applied before you pick Mobile Money. If the balance covers the bill, you do not need another method. If it covers at least half, we apply half. Otherwise we apply what you have.
Checkout does not top up your wallet. It only uses what is already there.
I redeemed health points but my wallet did not change.
Points convert to wallet credit (100 points = 1 GHS). If the points left your balance and the wallet did not move, email us with the phone number on the account and the time you redeemed. We can settle it.
Can I cancel an order?
Yes, if it is not paid and not yet dispatched. Open the order and use Cancel. After dispatch, contact us instead.
Can someone else pay for my order?
Yes. On the pay screen, share the payment link with someone you trust. They can pay without using your login. This works for any health profile, not only Power Girl.
I just signed up and keep getting asked to pick a profile.
After signup you should land in the app. You can add or switch health profiles later from your account. If the picker still blocks you, update the app and try again, then tell us your phone or email.
I cannot find a medicine that the app suggested.
Suggestions should be products we can actually search. If a suggestion opens an empty list, send us the word you tapped and we will fix the catalogue.
How do I delete my account or ask about my data?
Email support@pharst.care from the address on the account and ask us to delete it, or to send a copy of your data. Read our Privacy Policy for what we hold and why.
Privacy and your account
For a copy of your data, a correction, or deletion, email support@pharst.care. The full policy is on our Privacy Policy page. Postal address: Valley View University, Oyibi, P.O Box AF 595, Ghana.
Get the app
Most issues are faster to fix in the latest version of Pharst Care.